Frequently Asked Questions
Everything you need to know about shopping, shipping, and returns.
How long will my shipping take?
Orders are processed within 1-2 business days. Express shipping typically arrives in 2-4 business days, while standard tracked shipping takes 5-7 business days depending on your location.
What is your 30-day return policy?
If you are not 100% satisfied with your purchase, you can return any unused item in its original packaging within 30 days of delivery for a full refund or exchange.
Are payments safe on your website?
Yes! All transactions are encrypted with industry-standard 256-Bit SSL protection. We accept all major credit cards, Stripe, Apple Pay, and Google Pay.
How do I track my order status?
Once your order ships, you will receive a tracking link via email. You can also view your live order status anytime in your Customer Account Dashboard under "My Orders".
Are the products truly handcrafted?
Yes! Every handcrafted product on Marketplace is created by verified independent artisans. Each item undergoes strict quality checks before being dispatched.
Still have questions?
Our friendly support team is here to assist you 24/7.
Contact Customer Support