Frequently Asked Questions
Everything you need to know about shopping, shipping, and returns.
How long will my shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by product and destination. You’ll receive tracking information by email once your order ships.
What is your 30-day return policy?
If you’re not completely satisfied with your purchase, you can request a return within 30 days of delivery. Items must be unused and returned in their original condition and packaging. Please see our Return Policy for full details.
Are payments safe on your website?
Yes. Your payment information is securely processed through trusted payment providers. We accept major credit and debit cards and offer secure checkout for your purchase.
How do I track my order?
Once your order ships, we’ll email you a tracking link. You can also check your order status through your customer account.
Are your products handmade?
Our collection includes carefully selected lighting and home décor products featuring natural materials, distinctive designs, and artisan-inspired craftsmanship. Product descriptions clearly state the materials and specifications for each item.
Still have questions?
Our friendly support team is here to assist you whenever you need us.
Contact Customer Support